The role of Inside Sales has four primary functions:

Base maintenance & renewals:

  • Manage a base of customers to proactively maintain a set level of ‘Out of Commitment/Contract (OOC)’
  • Minimise Out of Contract (OOC) customers and prevent churn by proactively contacting and renewing customers who are, and due to be Out of Commitment/Contract (OOC) for mobile, fixed telecoms & IT services
  • Deal with inbound renewal requests from existing customers by phone and by email

Landscaping:

  • Capture and record into our CRM system future products and/or services that are not already with Excalibur in the form of ‘Expiries and Opportunities’ which will feed into the field-based sales teams.
  • Identify and input into our CRM immediate sales opportunities for our field and desk-based sales teams through a structured questioning process
  • Obtain bills for ‘non-Excalibur’ services and submit for tariff analysis and pass to the field-based sales teams for follow up

Customer information management:

  • Obtaining, maintaining & cleansing key customer information within our CRM system (contacts, company profile, addresses and so forth).
  • Recording activity, notes, and key communications within our CRM system.
  • Contact customers where future expiries have been recorded to pre-qualify and obtain further supporting data such as third-party bills for analysis

Field sales support:

Supporting the field-based sales teams with adhoc requests and some elements of sales admin.

Key Responsibilities

  • Consistently achieve monthly & quarterly sales KPI’s & targets – including dials and talk time
  • Develop, maintain & convert pipeline of renewal opportunities
  • Renewal of customers against set criteria & within cost limitations
  • Increase revenue for existing customer base
  • Seek out new business & cross sell leads & opportunities
  • Accurate recording of information on our CRM
  • Accurate forecasting to the business
  • To be organised and able to prioritise work to meet targets & deadlines
  • Carry out any other reasonable job-related tasks assigned as required by the business
  • Ensure customer requests and orders are completed accurately & in a timely manner
  • Adherence to SLA’s & customer service standards
  • Maintain professional internal & external relationships

Critical Competencies

  • Outstanding communication skills:
  • Good telephone manner and able to articulate information
  • Ability to articulate information in writing
  • A bias towards ‘talking’ rather than email
  • Well-honed organisation & time management skills
  • An understanding and appreciation for the vision and values of Excalibur
  • Understand the importance of a ‘people focused’ work culture
  • Experience in a customer facing role, either customer service and/or sales
  • Be confident yet humble in your approach
  • Able to influence others to gain positive and purposeful outcomes
  • Be tenacious and agile
  • A team player yet able to work on own initiative
  • Be goal and target orientated with a can do attitude
  • Have a growth mindset with a desire to develop through self-development and company supplied training
  • Willingness to get stuck in & do what is required to get the job done for the best outcome for you, your peers and the customer
  • Be welcome of change and able to find and focus on the positives in all situation

We would happily consider someone who has a preference for part-time working hours.