Job Purpose

Our Account Managers (AMs) are critical to the growth of our business.

AM’s are vital in managing our mid-level Mobile, Telephony & IT accounts; developing and maintaining long-term relationships with multiple contacts across all levels; & driving cross sell/product penetration across our portfolio.

Key Responsibilities

  • Consistently deliver against business targets
  • Achieve pre-set KPI’s geared toward retaining customers, generating new opportunities, winning new business & driving GP growth. Primary focus is cross and upsell to existing customers whilst maximizing recurring GP.
  • Create Account Plans where future opportunities and 3rd party expiries are captured for future campaigns.
  • Build company proposals that maximize profitability whilst securing business
  • Complete proposals, present solutions & summary of proposals to clients
  • Accurate & timely pipeline & forecast management – including short, medium & long-term opportunities in line with account planning
  • Provide regular & accurate quarterly forecasts to Sales Manager
  • Accurately follow all Excalibur processes – including CRM, renewal implementation, go live processes & after sales care
  • Liaise with internal staff to ensure what is sold is then provisioned correctly
  • To develop and maintain excellent relationships with internal and external customers and suppliers
  • Maintain and lead a customer first approach in all aspects of the role to ensure Customer Excellence
  • To actively build and maintain knowledge of services and industry offerings
  • Carry out other reasonable tasks as required by the business
  • Use a mix of telephone, email and Teams to collaborate and communicate with customers and colleagues

Skills Required

  • Proven track record of growth from a base of customers
  • Proven track record of new business acquisition
  • Proven track record of selling a wide range of technical & non-technical services
  • Self-motivated and IT literate, and can adapt communication for a variety audiences
  • Proven record of providing Customer Excellence
  • Tenacity and determination
  • Working under pressure to long- and short-term deadlines
  • Ability to self-manage and be self-motivated
  • Must be a team player
  • Excellent organisational and time management skills
  • Ability to work on own initiative and drive results
  • Ability to adapt to a high pressure, fast paced environment
  • Proven track record of successfully managing a base of sub 150 customer accounts