Job Purpose

Our Field Account Managers (AMs) are critical to the growth of our business.

AM’s are vital in managing our mid-level Mobile, Telephony & IT accounts; developing and maintaining long-term relationships with multiple contacts across all levels; & driving cross sell/product penetration across our portfolio.

To further develop our ambitious growth plans, the AM is also incentivised to seek new accounts to either manage or to be absorbed into our existing customer base.

Key Responsibilities

  • Consistently deliver against business targets
  • Achieve pre-set KPI’s geared toward retaining customers, generating new opportunities, winning new business & driving GP growth. Primary focus is cross and upsell to existing customers whilst maximizing recurring GP.
  • Create Account Plans where future opportunities and 3rd party expiries are captured for future campaigns.
  • Build company proposals that maximize profitability whilst securing business
  • Complete proposals, present solutions & summary of proposals to clients
  • Accurate & timely pipeline & forecast management – including short, medium & long-term opportunities in line with account planning
  • Provide regular & accurate quarterly forecasts to Sales Manager
  • Accurately follow all Excalibur processes – including CRM, renewal implementation, go live processes & after sales care
  • Liaise with internal staff to ensure what is sold is then provisioned correctly
  • To develop and maintain excellent relationships with internal and external customers and suppliers
  • Maintain and lead a customer first approach in all aspects of the role to ensure Customer Excellence
  • To actively build and maintain knowledge of services and industry offerings
  • Carry out other reasonable tasks as required by the business

Skills Required

  • Proven track record of growth from a base of customers
  • Proven track record of new business acquisition
  • Proven track record of selling a wide range of technical & non-technical services
  • Self-motivated and IT literate, and can adapt communication for a variety audiences
  • Proven record of providing Customer Excellence
  • Tenacity and determination
  • Working under pressure to long- and short-term deadlines
  • Ability to self-manage and be self-motivated
  • Must be a team player
  • Excellent organisational and time management skills
  • Ability to work on own initiative and drive results
  • Ability to adapt to a high pressure, fast paced environment
  • Proven track record of successfully managing a base of sub 150 customer accounts