The Senior IT Technician will become a key member of the wider Operations team which plays a pivotal role in the continued success of the team and is integral to the ambitious growth plans of the business through the delivery of exceptional customer service.

Responsibilities:

  • Develop and maintain excellent relationships with customers and stakeholders.
  • Delivery of Projects to include 365 migrations, SharePoint migrations, Windows Server installations & Fibre installs.
  • Pre-Sales Support, designing, scoping, and presenting projects to customers.
  • Technical Service Management to include trend analysis, regular calls with customers, Service Reviews, Risk analysis, onsite audits, road mapping and supporting customer budgeting.
  • IT Service Desk Escalations.
  • Highlight IT sales opportunities within customer base.
  • Create, maintain, and ensure all company documentation is available to all employees.
  • Highlight new solutions to the business which would be commercially beneficial to the organisation.
  • Ensure service level agreements are met and customer expectations are set accordingly.
  • Work closely with peers and suppliers to ensure compliance and high levels of service are delivered.
  • Work towards continually meeting personal targets and contribute both individually and as a team to the agreed team targets.
  • Build and maintain an inclusive knowledge of service offerings to be able to provide advice when required to both customers and account managers.

Skills required:

  • 5 Years’ experience in IT Managed Service industry
  • Microsoft Certified Professional Qualifications.
  • Passion to deliver outstanding customer service.
  • A team player
  • Excellent verbal and communication skills
  • Time Management skills essential
  • Strong attention to detail
  • An ability to multi-task
  • Self-motivated

As a company we are social, ethical, responsible and most importantly – customer and employee focused. As well as the employee benefits you might expect from an award-winning employer, we have an amazing space to work in, fresh coffee, fruit, small gym, pool table & a lively social scene.