The Senior IT Technician will become a key member of the wider Operations team which plays a pivotal role in the continued success of the team and is integral to the ambitious growth plans of the business through the delivery of exceptional customer service.
Responsibilities:
- Develop and maintain excellent relationships with customers and stakeholders.
- Delivery of Projects to include 365 migrations, SharePoint migrations, Windows Server installations & Fibre installs.
- Pre-Sales Support, designing, scoping, and presenting projects to customers.
- Technical Service Management to include trend analysis, regular calls with customers, Service Reviews, Risk analysis, onsite audits, road mapping and supporting customer budgeting.
- IT Service Desk Escalations.
- Highlight IT sales opportunities within customer base.
- Create, maintain, and ensure all company documentation is available to all employees.
- Highlight new solutions to the business which would be commercially beneficial to the organisation.
- Ensure service level agreements are met and customer expectations are set accordingly.
- Work closely with peers and suppliers to ensure compliance and high levels of service are delivered.
- Work towards continually meeting personal targets and contribute both individually and as a team to the agreed team targets.
- Build and maintain an inclusive knowledge of service offerings to be able to provide advice when required to both customers and account managers.
Skills required:
- 5 Years’ experience in IT Managed Service industry
- Microsoft Certified Professional Qualifications.
- Passion to deliver outstanding customer service.
- A team player
- Excellent verbal and communication skills
- Time Management skills essential
- Strong attention to detail
- An ability to multi-task
- Self-motivated
As a company we are social, ethical, responsible and most importantly – customer and employee focused. As well as the employee benefits you might expect from an award-winning employer, we have an amazing space to work in, fresh coffee, fruit, small gym, pool table & a lively social scene.