Are you a quick thinking, motivated person with a genuine passion for delivering good customer service & problem solving?

We have a fantastic opportunity for a talented IT Operations Engineer to join our growing business to support both internal and external customers.

First port of call for customers and colleagues experiencing technical IT issues over the phone and via email
Perform 1st line telephone diagnostics and remote technical support
To fix and troubleshoot reported IT issues quickly and professionally to agreed service level agreements (SLA).
To escalate issues to 2nd or 3rd tier Analysts as and where appropriate
To update CRM system in an effective and timely manner
To offer tailored professional advice and support for customers
To liaise with all members of IT services to enable quick support and advice for all aspects of IT
To maintain current and expert knowledge of the fast paced and ever-changing IT world
To continue personal professional development through training on relevant product and business knowledge
Carry out other reasonable tasks as required by the business

Experience supporting and dealing with customer enquiries
At least 1 year helpdesk experience
Working knowledge of various business technologies, particularly Microsoft Windows Servers 2012, Exchange, SBS, HP, Dell Servers, Office 365, Vmware & Hyper V.